Frequently asked questions
How long will it take to receive my order?
Processing takes 1-2 business days. After processing your order should arrive within 2-3 business days.
How many bundles do I need for a sew-in?
We reccommend 2-3 bundles for a natural* sew-in; 4-5 bundles for bundles that are 24" or longer.
Can the hair be colored?
Absolutely! Our hair is source directly from the temples of India. It is unprocessed. It can be colored up to 613 blonde.
What is your return policy?
Soo Lush Bundles LLC (SLB) maintains a very high level of quality assurance. Our products go through a stringent process to make sure you are receiving the best quality product possible. All hair and beauty product orders are thoroughly inspected before shipping out. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final. No Refunds. No Exchanges. Before using your new hair extension and/or beauty products, please inspect the products thoroughly to ensure you have received the correct lengh, color, and texture desired.
How do I contact you if I have a question?
If you have a question, you may contact us via email, phone, or live chat. Please email our customer service department at firstname.lastname@example.org. If you would like to call us, please call us at 888-429-9066 8a-8p (CT). We are here to answer questions on our live chat as well. Please feel free to contact us!