Frequently asked questions

How long will it take to receive my order?

Processing takes 1-2 business days. After processing your order should arrive within 2-3 business days.

How many bundles do I need for a sew-in?

We reccommend 2-3 bundles for a natural* sew-in; 4-5 bundles for bundles that are 24" or longer.

Can the hair be colored?

Absolutely! Our hair is source directly from the temples of India. It is unprocessed. It can be colored up to 613 blonde. Disclaimer: It is recommended to do a test patch on your bundles first. Coloring the hair can damage and/or change the texture of the hair. Soo Lush Bundles is not responsible for damage hair taken out of its natural texture!

What is your return policy?

Soo Lush Bundles LLC (SLB) maintains a very high level of quality assurance. Our products go through a stringent process to make sure you are receiving the best quality product possible. All hair and beauty product orders are thoroughly inspected before shipping out. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final. No Refunds. No Exchanges. Before using your new hair extension and/or beauty products, please inspect the products thoroughly to ensure you have received the correct lengh, color, and texture desired. SLB cannot accept any hair and/or beauty products that are not in their original packaging, or that look worn or altered in any way. It is against federal law to re-sell use hair and/or products. Please send our customer service department an email within 24 hours of receipt, if you receive an item that is incorrect. We will send you specific steps on how to return your item and begin the exchange process, after we confirm a mistake was made. For more information, you may send us an email.

How do I contact you if I have a question?

If you have a question, you may contact us via email, phone, or live chat. Please email our customer service department at If you would like to call us, please call us at 888-429-9066 8a-8p (CT). We are here to answer questions on our live chat as well. Please feel free to contact us!

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© 2019 Soo Lush Bundles LLC || 888-429-9066 | Mobile, Alabama